Frequently Asked Questions (FAQs)
Q: How are shipping rates determined?
A: Shipping charges are based on your order total. Orders under $49.99 incur a $4.99 shipping fee, while orders of $49.99 or more are shipped for free.
Q: How long does delivery take?
A: After a 1-2 business day processing period, shipping typically takes 2-5 business days. This means the total delivery time is usually 3-7 business days, depending on the shipping method and destination.
Q: Can I cancel my order?
A: Yes, you can cancel your order within 30 minutes of placing it. If you need to cancel, please contact us immediately at sale@ringbeloved.com.
Q: What is your return policy?
A: You may return any item for a full refund within 30 days of delivery, provided it is in new and unused condition with original packaging.
Q: What if my item is damaged or defective?
A: If you receive a damaged or defective item, we will replace or refund it at no additional cost if you contact us within 30 days of delivery.
Q: Are taxes included in the price?
A: Yes, all applicable taxes are covered by us, the merchant.
Q: How do I initiate a return?
A: Please contact us at sale@ringbeloved.com to confirm the return process before sending any items back.
Q: What if I haven’t received my refund?
A: Refunds are processed within 1 to 2 business days. If you experience any delays, please contact us at sale@ringbeloved.com.
Q: Do you ship internationally?
A: Currently, we only offer shipping within the United States.
Q: What should I do if my package is lost in transit?
A: While we are not responsible for lost packages, we will assist you in contacting the shipping carrier to file a claim.
Q: How do I know if ordering online is secure?
A: To help determine if your connection is secure, look at the status bar of your browser window. For example, if you see an unbroken key or a closed lock (depending on your browser), the Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. It would be best if you also verified that the URL for the page you are on includes “HTTPS” at the beginning. Most browsers offer additional security alerts as well.
Q: What payment methods does the store support?
A: We use Square, Stripe, and Paypal for payment and the following cards are accepted: JCB, VISA, MASTERCARD, and AMERICAN EXPRESS.
Jewelry Product FAQs
Q: How can I tell if my necklace or earrings are made of real 18K gold?
A: Real 18K gold jewelry will typically be stamped with a hallmark such as “18K,” “750,” “18KT,” or a similar mark indicating the purity of the gold. If you’re unsure, you can have your jewelry appraised by a professional jeweler.
Q: How should I store my necklaces and earrings when I’m not wearing them?
A: Store your gold jewelry in a clean, dry place such as a fabric-lined jewelry box or a soft pouch. Keep each piece separated to prevent scratching, and ensure necklaces are fastened to avoid tangling.
Q: How do I know what size necklace or earrings to purchase?
A: Necklace length typically ranges from 14 inches (choker length) to over 32 inches (opera length). Consider your neck size, preferred hanging position, and the neckline of your clothing when choosing. Earring size depends on personal preference and the style of the earring.
Q: Can I have my necklace or earrings resized or customized?
A: We are sorry that this store does not provide resizing and customization services at the moment.
Q: Is the jewelry hypoallergenic?
A: We strive to provide jewelry that is suitable for sensitive skin. Look for items labeled as “hypoallergenic” or those made from metals such as platinum, palladium, or high-karat gold, which are less likely to cause allergic reactions.
Q: What should I do if my jewelry breaks or needs repair?
A: If your jewelry from our store needs repair, please contact us for instructions on how to proceed.
For any questions or concerns, please reach out to us at sale@ringbeloved.com or call us at+(1)(779) 381-1109 during our business hours, Monday – Friday, 9:00 AM – 5:00 PM (EST). We hope these FAQs have been helpful. If you need further assistance, please don’t hesitate to contact us.
